Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kylie@formestudioco.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kylie@formestudioco.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Returns, Exchanges & Refunds

Change of Mind Returns

We want you to love your purchase. If you change your mind, we are happy to offer an exchange or store credit, provided that:

  • The item is returned within 14 days of purchase.
  • It is unworn, unused and in its original condition.
  • All original tags are attached.
  • The item is accompanied by proof of purchase.

Please note that change of mind returns do not apply to:

  • Sale or clearance items
  • Gift cards
  • Custom or special-order items (where applicable)

Faulty or Incorrect Items

If an item is faulty, damaged, or not as described, you are entitled to a remedy under the Australian Consumer Law. Depending on the nature of the issue, this may include a repair, replacement or refund.

If you believe your item is faulty, please contact us as soon as possible so we can assess the issue.

Exchanges

If you would like a different size, colour or style, we recommend returning the original item (subject to our Returns Policy) and purchasing the new item, as stock availability cannot be guaranteed.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to your original payment method. Please allow up to 10 business days for the refund to be processed, although your financial institution may take additional time to finalise the transaction.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at kylie@formestudioco.com.au.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash. Lost or stolen gift cards cannot be replaced.